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FAQ

Q No. 1 What is a prepaid card?
Ans. prepaid card is exactly what the name implies. You pay a fixed amount up front which may be for units, minutes or Dollars. Typically the time based phone cards come in increments of 100, 300, 600, or 1000 minutes. Dollar based phone cards start at $5 and go up to around $300.
 
   
Q No.2 What is a credit based phone card?
Ans. This is a phone card which is monthly billed. (Normally to your credit card.)
   
Q No. 3 What is an instant PIN?
Ans. Certain providers will provide you with an instant phone card by e-mail provided you pay for it up front either with cash or with a credit card. You don't get a piece of plastic. You just get your PIN number. These cards are normally low value and expire.
 
 

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Q No. 4 Who keeps the score - how are the minutes used recorded?
Ans. As calls are made, the number of usable minutes is automatically deducted from the card balance by the phone card provider. This is normally recorded on the calling card company's computer system. Some cards (for example in a mobile phone) record the usage on the actual card itself.
 
 

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Q No. 5 What other pitfalls are there when I choose a calling card?
Ans. Phone cards Expire.

Many phone cards have an expiry date. Normally this begins the first time the card is used. You can call up to the value available on the phone card until you reach the cutoff date. Typically ranges are 14 days, 30 day, six months, or one year. Generally all unused minutes are lost when the card expires. (This is not always the case and on some cards lost minutes can be recouped by upgrading)

 
 

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Q No. 6 How do I use a prepaid phone card?
Ans. Dial the access numbers from any telephone. These numbers are nearly always toll free. Enter your user name and/or PIN # (This varies from card to card). Enter your destination phone number.
 
 

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Q No. 7 Who should use a prepaid phone card?
Ans. Travelers, Students, Scholars, Pensioners, Hauliers, Representatives, residents in States where the local call cost is expensive and international residents who can bypass their local phone systems at considerably cheaper rates.
 
 

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Q No. 8 Why should I use a prepaid card?
Ans. They are often much cheaper than long distance providers. You can budget your long distance calling costs. You can bypass hotel and educational institution systems with the resultant savings. (Dialing phone card toll free access numbers allows you to bypass the system.)

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Q No.9 How do I know how much time, (or money) is left on my card?
Ans. Your balance is normally given each time you call the access number and enter your PIN.
 
 

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Q No. 10 How do I make multiple calls? Do I need to hang up after each one?
Ans. Follow on calls can be made on most cards by pressing the # key. This varies from card to card and you will need to check with the service provider in question. You can also try ##.
 

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Q No. 11 My existing regular phone service has always provided me with calling cards, why don't I just use this one instead of a third party phone card?
 
Ans. Calling cards are provided as a service by the major providers. They are often extremely expensive. You can pay up to $0,85/minute
 
 

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Q No. 12 Can I use the phone card to call to Cellular Phones?
Ans. Yes you can also use this phone card for calling on cellular phones as well.
 

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Q No. 13 Where do I get help if I have trouble using my calling card?
Ans. Dial the toll-free Customer Service number provided on your card or email. Most reputable phone card companies have a 24 hour help service.
 

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Q No. 14 Can My card be used for both interstate and international calls?
Ans. You can use this phone for calling both domestic and international calls.

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Customer Services:
1-888-435-4275
Customerservices@akcphonecard.com

 

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